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Welcome to Cairns

Reef Concierge provides 24-7 assistance and guest services while you are staying with the best accommodation providers in Cairns.

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Always by your side

While you are staying with one of our accommodation partners, Reef Concierge provides 24-7 assistance to guests within your booking, Reef Concierge can assist with everything from helping check-in after hours to helping you get to your reef boat on time. We are a simple call away, 24-7.

A QR code link to your accommodation's individual guide on Reef Concierge is provided in your room - otherwise please check for your booking details in your check-in information, as provided by your accomodation provider (eg AirBNB.com, agoda.com or Booking.com check-in or confirmation details). If you have not received this information, ReefConcierge may be limited as to what we can help you with.

Guest Services

ReefConcierge offers a full range of guest services, 24-7. For access to the individualised on-line services as listed here for your accommodation, please use the QR code located in your room, or the link provided in your booking confirmation email.

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Pre-Arrival

ReefConcierge takes the hassle out of pre-arrivals, with assistance organising transfers, tours and help with early or late check ins.

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Check in

Our 24-7 guest assistance centre is always there to provide help with checking in to your accommodation.

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Guest Assistance

Locked out in the middle of the night? Cant find the right pillow? Need an additional blanket? Your comfort is always just a call away with ReefConcierge.

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Local Knowledge

A large number of tours are sold to guests locally by persons that have never even set foot in Cairns and have no way to help you know where to go, or what you will need. ReefConcierge is just a call away when you need help finding your way - with local knowledge that will make sure your never lost.

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Check out

Not sure when you need to book a ride to the airport to arrive on time for your flight? Unsure about how to complete an after-hours check out? You guessed it, ReefConcierge is just a call away.

Frequently Asked Questions

Sometimes different browsers and/or translators can stop your accommodations page from loading. Please either type the link in manually, or call us for more assistance.

Each property has different policies regarding early check-in. Please refer to the information provided in your booking confirmation email for more information.

For more information and assistance, please refer to the reefConcierge link provided in your accommodation's booking confirmation email.

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Contact ReefConcierge

Thank you! Your enquiry has been sent successfully.

Phone

0401245026

Email

hello@reefconcierge.com

ABN

53769629005

Operating Hours

Guest Services - 24/7, 365.

Office hours (Business services)
Mon-Fri 9am - 5pm AEST.

Welcome to Cairns

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Made in Cairns, QLD. Copyright (c) 2025 ReefConcierge.com All rights reserved.